Read Most Frequent Questions

FREQUENTLY ASKED QUESTIONS

What is the service charge on your ticket purchase?
The service charge is applied to cover set-up and of credit/debit card processing services, merchant fees, vendor set-up fees, bank/currency charges and etc.
What is included in the registration fee?
The registration fee includes the admission to the conference on all conference days including access to the conference material (i.e. access to the video recording, conference presentation or papers).
Registration payment by credit card
To make a payment by credit card, please register online and indicate that you wish to pay by credit card and one of our team will call you to arrange payment. Alternatively, please email [email protected]
Delegate registration confirmation and invoice?
Delegates will receive confirmation and the invoice of their registration after their online registration form has been received.
Conference papers
An email will be sent to you after the event informing you when the conference papers are available. Attached to the email will be a set of instructions explaining how to obtain the papers. Speakers have the right to withhold any information previously presented at the event; any papers not currently on the website may not be uploaded at a later date as requested by the speaker.
Payment Receipts?
Delegates will receive a receipt on request. The registration confirmation and invoice is not a receipt of payment; delegates will need to arrange payment for the invoice.
Cancellation/Replacing a delegate
Delegate bookings are transferable but cannot be cancelled. If you are unable to attend, please email [email protected] as soon as possible. In such an event, you may nominate a substitute to attend who should be of similar standing in terms of business and financial responsibility.
Sponsorship and Exhibition Opportunities
To discuss the opportunities in more detail, please contact Chris Lee our Sponsorship & Media Manager via: [email protected].