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The Ultimate Double Move: Operationalizing AI and Achieving Process Excellence

Jesse Shiah

CEO and Co-Founder at AgilePoint

Session description
Jesse Shiah, CEO and Co-Founder of AgilePoint, has revolutionized application development by creating a codeless, platform-agnostic architecture that accelerates digital transformation. Since founding AgilePoint in 2003, he has focused on enabling mass-customizable automation and AI operationalization. His innovations empower organizations of all sizes to achieve process excellence and eliminate technical debt. He is all set to share his views on The Ultimate Double Move: Operationalizing AI and Achieving Process Excellence.

Jesse Shiah highlights that AI implementation can be costly, but operationalizing it through business processes—particularly end-to-end orchestrations driving key strategic KPIs—can be a cost-effective solution. By combining AI with these processes, businesses can achieve continuous, goal-driven optimization. However, many process solutions fall short, leading to technical debt. Shiah advocates for using an abstraction-enabled composable platform, which allows organizations to leverage existing IT investments. This approach creates AI-ready automation and orchestrations that generate the necessary data for AI, all while avoiding the pitfalls of technical debt.
Key Topics
  • AI implementation is expensive. One of the best places to operationalize AI is through processes, especially end-to-end orchestrations that drive business-critical strategic KPIs.
  • By combining AI with processes, AI can guide processes to achieve business goals continuously including closed-loop optimization. Yet not all process solutions can operationalize AI without incurring technical debt
  • Why an abstraction-enabled composable platform can enable the reuse of existing IT investments to create AI-ready automation and orchestrations that generate AI-ready data to operationalize AI and eliminate technical debt


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